Terms of Service

These Terms of Service ("Terms") are an agreement between you and Monklit LLC ("we," "us"), operator of the KiteKnot application ("Service"). By creating an account or using the Service you accept these Terms. If you do not agree, do not use the Service.

1. The Service

KiteKnot is a customer-relationship and team-management application for insurance and network sales professionals. It provides contacts, pipeline, appointments, follow-ups, genealogy, rank tracking, compensation calculations, and related reporting. Features may change as we improve the product.

2. Your account

You must provide accurate information and keep your password confidential. You are responsible for all activity under your account. Notify us at legal@kiteknot.com if you suspect unauthorized use. You must be at least 18 years old to use the Service.

3. Your data

You own the records you put into the Service — your contacts, deals, notes, and other workspace content. You grant us only the license needed to store, process, and display that content so the Service can operate. You represent that you have the rights needed to upload any contact or lead data you import, including any required notices or consents for those individuals.

Our collection and handling of personal information is described in the Privacy Policy, which forms part of these Terms.

4. Acceptable use

You agree not to:

• Break the law or infringe others' rights using the Service
• Send unsolicited bulk messages or spam through the Service
• Upload malware, probe our systems, or attempt unauthorized access
• Reverse-engineer or resell the Service without written permission
• Use the Service to make automated decisions that produce legal effects about a person without appropriate safeguards
• Impersonate someone or misrepresent your affiliation

We may suspend or terminate accounts that violate these terms or create risk for other users, with notice where practical.

5. Fees, billing, and cancellation

Paid plans are billed in advance on a monthly or yearly basis through Stripe. Prices are shown in USD and exclude applicable taxes. By subscribing you authorize recurring charges until you cancel.

Cancellation: you can cancel anytime from Settings → Billing. Cancellation stops the next renewal; you keep access through the end of the period you already paid for.

If a payment lapses: 7 days of full access, then the workspace becomes read-only until day 30. Account data is scheduled for permanent deletion 90 days after cancellation unless you contact us to retain it or a legal obligation requires us to keep it. Renewing before deletion restores full access.

Trials: the free trial is 30 days with full access and no card required. We may modify trial terms or withdraw trials at any time.

Refunds: unless local law requires otherwise, payments are non-refundable once charged. If you believe you were charged in error, contact us within 14 days and we will look at it.

6. Third-party services

The Service integrates with third parties including Stripe (payments), Supabase (hosting/database), Google (optional sign-in and calendar), and email providers. Your use of those integrations is subject to their terms. We are not responsible for third-party services.

7. No professional advice

Compensation calculations, forecasts, leaderboards, and reports are informational tools based on the configuration you provide. They are not financial, tax, legal, or insurance advice, and they do not guarantee earnings or results. Verify outputs before relying on them.

8. Intellectual property

We own the Service — its software, design, and content — excluding your data. We give you a limited, non-exclusive, non-transferable right to use the Service during your subscription. Feedback you send may be used to improve the product without obligation to you.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BRANDBOOST MARKETING WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE (OR $100 IF YOU HAVE PAID NOTHING). SOME STATES DO NOT ALLOW THESE LIMITATIONS, SO THEY MAY NOT APPLY TO YOU.

11. Termination

You may stop using the Service at any time and request account deletion. We may terminate or suspend access for material or repeated violations of these Terms, with notice where practical. Sections that by their nature should survive (including your data rights, disclaimers, and liability limits) survive termination.

12. Changes to these Terms

We may update these Terms. For material changes we will give notice — by email or through the Service — before the changes take effect. Continued use after the effective date means you accept the revised Terms.

13. Governing law

These Terms are governed by the laws of the State of New Mexico, without regard to conflict-of-law rules. Courts located in New Mexico will have jurisdiction, except where consumer-protection law gives you the right to bring claims where you live.

14. Contact

Monklit LLC (operator of KiteKnot)
Email: legal@kiteknot.com
Mailing address: [TODO — add Monklit LLC mailing address before launch]